Refund Policy

At Pā Hale Yard Service, I take pride in providing consistent, high-quality care with aloha. Because yard services involve time, tools, and travel, refunds are generally not offered once a service has been completed.

 

However, I stand by my work.

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If you’re ever unsatisfied with a visit, please reach out within 24 hours and I’ll do my best to make it right — whether that’s a touch-up or a credit toward your next service.

 

Missed Services or Cancellations:

• If I’m unable to complete your service due to weather or unexpected delays, I’ll reschedule at the soonest available time or offer a credit if I cannot return.

• If you need to cancel or skip a visit, please give at least 24 hours’ notice. Cancellations made with less than 24 hours may still be charged.

 

Prepaid Monthly Plans:

• Monthly yard maintenance fees are non-refundable once service begins, but unused services may be credited to the following month at my discretion.